Caparo Group

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Terms of Use

Terms of Use

Room rates listed are on a per room per night bases. On either a Room Only bases, Bed and Breakfast bases or a Dinner Bed and Breakfast bases as indicated. All rates are inclusive of V A T at the current rate.

Childrens rates are charges at £20.00 per child for Bed and Breakfast when sharing with 1 or more adults. Special accommodation rates are not available for children staying in their own rooms, rates will apply as listed.

Wireless internet is available in guest rooms and in public areas (subject to availability). Please refer to or Wi Fi Terms and Conditions as set out below.

A deposit equal to 1 night's accommodation per room is payable at time of booking.  For 5 or more rooms booked the Group terms and conditions will apply.  A copy of which can be obtained be contacting the reservations department.

To confirm your reservation a credit card number will be required at the time of booking. A deposit will be charged to the credit card supplied, per room. Full payment for your accommdation is payable on arrival at the hotel, with additional charges being payable on departure. Please note that payment via American Express will incur a 2% fee.

Corporate rate clients that book via a website booking engine will be charged the online rate that they have agreed to at time of booking. Corporate rates can only be redeemed when booked direct with the Hotel and in line with their corporate contract.

All prices quoted are non commissionable. Commision will only be accepted with prior approval from Management. Bookings made via our on-line reservations system are non commissionable.

CANCELLATIONS - Room Reservations
Should you wish to cancel your reservation you must contact the reservations department by 14.00 48 hours prior to arrival. Cancellation after this time will incure a minimum charge of 1 nights accommodation.  Accommodation includes the room rate and Dinner if selected at time of booking. Please note that force majeure does not void our cancellation policy. When traveling at any time we reccommend you take out travel insurance to cover your travel. No show guests will not be refunded the deposit and the remaining nights will be cancelled.

For group bookings of 6 or more rooms, cancellation will be calculated as below.
57 days or more - Free Cancellation
43-56 Days - 10% of rates or rates quoted
29-42 Days - 30% of rates or rates quoted
15-28 Days - 45% or rates or rates quoted
8-14 Days - 60% of rates or rates quoted
7 days or less - 100% of rates or rates quoted

The hotel reserves the right to cancel any booking forthwith and without liability on its part in the event of any damage or destruction of the hotel caused by fire or any other cause, any shortage of labour or food supplies, strikes, lock-outs or industrial action, or any other cause beyond the control of the company which shall prevent it from performing its obligations in connection with any booking.

Check in time is 14.00 on the day of arrival. Rooms must be vacated by 11.00 on the day of departure. Late check out and early arrivals will only be accommdated if rooms are available. If an early arrival is required you will be charged for accommodation for the night prior.

Prices for packages are based on 2 adults sharing a twin/double room for the stated number of nights

To upgrade your room type a supplement may apply and will be based on per room per night increase.

Please note that payment via American Express Credit Card will incur a 2% fee.

The Party you are contracting with is Contemporary Hotels (“the Company”) which operates the hotel referred to. When used below the term “smaller event” involves up to and including 25 elegates/guests and the term “larger event” involves more than 25 delegates/guests. The Hotel Manager has the authority to amend these terms and conditions in writing at his discretion.

Provisional numbers will be asked for at the time of booking and the hotel reserves the right to stipulate a minimum number to be charged for the event. Final numbers must be confirmed 14 working days prior to the event (not including the day of the event) and, subject to any minimum number, this will be the number you will be charged for. The hotel reserved the right to change a designated room after appropriate consultation if the agreed minimum numbers are not to attend the event. This does not affect any minimum charge.

A non-refundable deposit of £500 must be paid upon confirmation. For larger events a 50% deposit must be paid upon confirmation. If payment is to be made by either a credit or charge card this must be made known to the hotel at the time of booking. Only recognised cards will be accepted. The card must be produced by the signatory prior to the event. Credit facilities will not be offered. Weddings and private functions must be fully prepaid at least 14 days prior to the event.

CANCELLATION - Functions & Events
Cancellation by the Customer. Should you cancel your booking a charge must be made equivalent to any loss suffered by the hotel. Costs incurred for any equipment hired by the hotel on your behalf will be added to any cancellation fee.
If cancellation occurs 31 days before any event 100% will be charged
If you cancel an event and, in the opinion of the hotel manager, book a similar event within a period of 14 days, 25% of the cancellation charge will be credited to the re-booked event.
Deposits are non-refundable.
Cancellation by the Hotel. The hotel may cancel the booking at any time and without any obligation to you in any of the following circumstances:
If the hotel or any part of it is closed due to fire, alteration or re-decoration, by order of any public authority, or through any reason beyond the hotel’s control.
If you become bankrupt or insolvent or enter into liquidation or have an administrator, administrative receiver or receiver appointed over all or a substantial part of your assets.
If you are more than 7 days in arrears with payment to the hotel or the Company.
If the event may, in the hotel Manager’s reasonable opinion, prejudice the reputation of the hotel.
If you have failed to meet any of the Hotels Terms and Conditions including any verbal requests from the Hotel.
Please note that force majeure does not void our cancellation policy. We reccommend you take out travel/event insurance to cover your travel or events.

Please safeguard your property. The hotel will not accept any liability for loss of or damage to property or death or illness of or injury to persons unless caused by the Company’s negligence. Unless the Company is liable as referred to you will indemnify the Company from and against any and all liability for loss of or damage to property or death or illness of or injury to persons and against any and all claims, costs, demands, proceedings and damages arising there from as a result of the event. You are advised to consider your insurance cover in respect of above.

Goods and services may not be bought or sold on the premises without the hotel Manager’s prior written consent in which case additional terms and conditions will apply which you must sign.
No tickets whatsoever may be sold at the event.
The hotel name, logo and telephone number may not be used in any advertising or other publicity without prior written consent of the hotel Manager.
No signs, display posters or other materiel may be fixed to the walls of any part of the Hotel, without the prior authorisation of the hotel Manager.
If the contract includes you’re employing the services of an outside contractor then you will indemnify the hotel against any loss of or damage to property or death or illness of or injury to persons caused by such contractor and against all claims, costs, demands, proceedings and damages arising there from. Any outside contractor employed by you must report to the duty Manager at the hotel.
The hotel reserves the right to refuse access to any contractor in appropriate circumstances.
All events are advised to take insurance cover.
Photography; the Hotel reserves the right to Photograph any part of your event for the purpose of advertising the Hotel or Hotel Facilities.
The Hotel also reserves the right to Limit areas of the Hotel which may be used for Photography.
Alcohol, no alcohol of any kind is permitted to be bought onto the Hotels property for consumption within any of the public areas of the Hotel without the prior consent of the General Manager. Any alcohol that is consumed without authorisation will be confiscated and a fine of £100 will be levied for bottles of spirits and a corkage charge of £12.95 for any bottles of wine. This charge will be added to the group account for payment on departure from the hotel.

Any behavior which is deem to be threatening, violent, aggressive or abusive towards Staff, Guests or Visitors is not acceptable. All staff are entitled to work in a safe environment.

Smoking is not permitted within the Hotel, Bedrooms, Lounge, Bar or Restaurant. Smoking is only permitted in the outdoor areas of the Hotel.

Laundry service is available Monday to Friday through Westinghouse Laundry. The Hotel will not accept any responsibility for any items of Laundry sent to an outside supplier. Any issue you encounter must be directly referred to the Laundry Company.

With the exceptions of working dogs for disabled people, our Hotel does not accept pets.

You may only use Wi-Fi supplied by the Upper Reaches Hotel by accepting the following Terms & Conditions. By using the supplied Wi-Fi it will be taken that you have read & agreed to the following terms and conditions.
Free Wi-Fi access is only intended to be available for the accessing of emails and low volume use of the internet. If you undertake high volume usage, e.g. download files (either individually or in total) in excess of 10MB, we reserve the right to apply usage charges.

Upper Reaches Hotel:
Public Wi-Fi Access Terms and Conditions
This agreement sets out the terms and conditions on which wireless internet access (“the Service”) is provided free of charge to you, a guest of Upper Reaches Hotel (“us”) in consideration for your custom. Usage of which confirms your agreement to these terms and conditions and your agreement to allow us to send to you by e-mail our promotional and marketing material;

1. Extent of the Service
1.1 We do not recommend in particular the use of any websites (or other internet related services) (“Internet Services”) and your use of Internet Services is carried out entirely at your own risk.
1.2 We have no responsibility for, or control over, the Internet Services you access and do not guarantee that any services are error or virus free.
1.3 We have no responsibility for, or control over, the information you transmit or receive via the Service.
1.4 Save for the purposes of network diagnostics we do not examine the use to which you put the Service or the nature of the information you send or receive.
1.5 We do not guarantee:
1.5.1 the availability of the Service;
1.5.2 the speed at which information may be transmitted or received via the Service; or
1.5.3 that the Service will be compatible with your equipment or any software which you use.
1.6 We do not guarantee the security of the information which you may transmit or receive using the Service or located on any equipment utilising the Service and you accept that it is your responsibility to protect your information and have adequate security (in terms of equipment and procedures) to ensure the security, integrity and confidentiality of your information and data.
1.7 We reserve the right at all times to withdraw the Service, change the specifications or manner of use of the Service, to change access codes, usernames, passwords or other security information necessary to access the service.
2. Your Use of the Service
2.1 You must not use the Service to access Internet Services, or send or receive e-mails, which:
2.1.1 are defamatory, threatening, intimidatory or which could be classed as harassment;
2.1.2 contain obscene, profane or abusive language or material;
2.1.3 contain pornographic material (that is text, pictures, films, video clips of a sexually explicit or arousing nature);
2.1.4 contain offensive or derogatory images regarding sex, race, religion, colour, origin, age, physical or mental disability, medical condition or sexual orientation;
2.1.5 contain material which infringe third party’s rights (including intellectual property rights);
2.1.6 in our reasonable opinion may adversely affect the manner in which we carry out our business; or
2.1.7 are otherwise unlawful or inappropriate;
2.2 Music, video, pictures, text and other content on the internet are copyright works and you should not download, alter, e-mail or otherwise use such content unless certain that the owner of such works has authorised its use by you.
2.3 We may terminate or temporarily suspend the Service if we reasonably believe that you are in breach of any provisions of this agreement including but not limited to clauses 2.1 to 2.2 above.
2.4 We recommend that you do not use the service to transmit or receive any confidential information or data and should you choose to do so you do so at your own risk.

2.5 The Service is intended for consumer use only. In the event that you use the Service for commercial purposes we would specifically refer you to clause 5.2 below.
3. Criminal Activity
3.1 You must not use the Service to engage in any activity which constitutes or is capable of constituting a criminal offence, either in the United Kingdom or in any state throughout the world.
3.2 You agree and acknowledge that we may be required to provide assistance and information to law enforcement, governmental agencies and other authorities.
3.3 You agree and acknowledge that we may keep a log of the Internet Protocol (“IP”) addresses of any devices which access the Service, the times when they have accessed the Service and the activity associated with that IP address
3.4 You further agree we are entitled to co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you which may include, but is not limited to, disclosure of such information as we have (whether pursuant to clause 3.3 or otherwise), and are entitled to provide by law, to law enforcement authorities or rights-holders.
4. Our Use of your Information
4.1 Subject to clauses 3.3 and 3.4 above we confirm that we shall use the contact details you provide to us solely for the purposes of contacting you with marketing information, updates, promotions and special offers relating to our business.
5. Other Terms
5.1 You agree to compensate us fully for any claims or legal action made or threatened against us by someone else because you have used the service in breach of these terms and conditions, and in particular clause 2.1 to 2.3 and 3.1 above.
5.2 Whilst we do not seek to limit our responsibility for fraudulent misrepresentation or if you are injured or die as a result of our negligence we have no responsibility (to the extent permitted by law) to compensate you (whether or not we are negligent) for any direct financial loss, loss of profit, revenue, time, anticipated savings or profit or revenue, opportunity, data, use, business, wasted expenditure, business interruption, loss arising from disclosure of confidential information, loss arising from or in connection with use of the service or inability to use or access the service or a failure, suspension or withdrawal of all or part of the service at any time or damage to physical property or for any other similar direct loss that may arise in relation to this agreement whether or not we were advised in advance of the possibility of such loss or damage.
5.3 We agree that neither this agreement does not allow either party to act as, or hold themselves out as, acting as an agent of the other party and that that the terms of this agreement are not enforceable by a third party under the Contracts (Rights of Third Parties) Act 1999.
5.4 This agreement is governed by the law of England and Wales and is subject to the non-exclusive jurisdiction of the English courts.
I confirm that I accept these terms and conditions as the basis of my use of the wireless internet access provided.